To avoid unnecessary returns please check the full description on the listing to make sure it is right for you. If you aren’t sure then please ask us. However, we understand that there are occasions when you need to return goods to us. For your peace of mind and happiness we offer the following terms in respect of returns and refunds for our products.

Changed your mind ? 

If you ordered the wrong item or have simply changed your mind about your order and you wish to return your goods, then in line with the UK’s Distance Selling Regulations you have the right to cancel the contract for the purchase of any goods within a period of 14 working days, beginning with the day after the day on which the goods are delivered.

Goods faulty on arrival? 

If the goods are damaged upon receipt please email us, within seven days of delivery. We aim to replace any defective items with replacements. If this is not possible we shall issue a refund to you. Exchanged items will only be sent after we have received the defective item back from you in its original packaging. Following inspection, we will, at our discretion, either repair, replace, or return the item to you. The item will be returned if no manufacturing fault is detected after testing.

Goods damaged in transit ?

Please inform us immediately if your goods were damaged in transit. If goods are visibly damaged on receipt it is advisable to accept delivery, but make a note when signing for. We will then arrange for replacement goods to be dispatched to you once the original order has been returned, or an alternative course of action to be taken, if you so wish.

Returns Instructions 

For all returning goods please include a cover note, explaining what action you would like us to take, as well as your name, address, order number, and original proof of purchase. Make sure that the goods are packaged safely and securely, using the original packaging if possible, and that you use a signed service with adequate insurance to cover the cost of the item/s to be returned. We recommend that you use a reputable courier. Please note that responsibility for any product returned remains with you until such time as we receive it and a member of our staff has signed for receipt of the goods. If you send a product back for an exchange you will be charged for shipping the new product back to you.

Lost in transit 

All our orders are fully covered by the delivery company. We must be contacted within 21 days of purchase and a claim for loss will be submitted, if we are not contacted within 21 days, we will not be able to open a claim.